If something does not work

The hotkey does nothing

Most often another app registered the same combination first — macOS gives it to whoever asked earlier. Pick a different one in Settings, on the tab the action belongs to: Dictation, Recording or Translation.

If the combination is free and still nothing happens, check the menu bar: a missing permission puts a warning there. And if the feature is paid and not unlocked, the dictation panel says so rather than staying quiet.

The text is recognised but does not land anywhere

That is Accessibility. It is the permission that lets VerbaIDE type into another app’s field; without it, speech is recognised with nowhere to put it. System Settings → Privacy & Security → Accessibility.

Some fields — a few in browsers and older apps — do not accept typed text the ordinary way. Try “paste the last one” from the menu.

The model will not download

The main speech model comes from our CDN; Hugging Face is the fallback source and hosts additional models. Translation dictionaries also come from the CDN. A corporate proxy or VPN blocking these addresses can stop downloads. Settings → Models shows what failed and lets you retry.

A download that was interrupted resumes rather than starting over.

Translation is unavailable

Check Settings → Models → Translation dictionaries: the direction you need may not be downloaded. Only ru/uk→en ships inside the app; every other direction, including the reverse, is a download.

If the dictionary is there and translation still refuses, the pair may be going through Apple’s translation, which sometimes reports itself ready and then fails. Reopening the app clears that state.

Dictation starts late with Bluetooth headphones

Opening a Bluetooth headset microphone can switch it to headset mode, adding about a second before recording starts. Try choosing the Mac’s built-in microphone in dictation settings.

Nothing above helped

Write to contact@verbaide.com. Say what you pressed, what you expected and what happened instead — and, if you can, whether the menu bar was showing a warning at the time.