Support

Who you're talking to

VerbaIDE is made by WD Studio, a small software studio from Ukraine. The legal details of the seller are in our Terms.

Product support

For anything about how VerbaIDE works — a bug, a question, a feature request:

Email: contact@verbaide.com
Phone: +380 66 883 71 88
We reply within 1 business day.

Order, billing and refund support

Paddle, our reseller and the Merchant of Record, handles the actual purchase — payment, receipts, subscription renewals, cancellations and refunds. For anything about an order, start with the link in your Paddle receipt, or see Paddle's Buyer Terms. You're also welcome to write to us first at contact@verbaide.com and we'll point you the right way — see our Refund Policy for how the trial and money-back guarantee work.

Complaints

Not happy with something? Email contact@verbaide.com with "Complaint" in the subject. Include the email address you used (for a purchase, the one on the order), what went wrong, and a screenshot if that helps explain it.

We acknowledge a complaint within 3 business days and aim to resolve it within 14 calendar days. If it's about a charge, a subscription or a refund, we may point you to Paddle, who as Merchant of Record can act on the order directly — see Paddle's Buyer Terms for how to reach them.

If a statutory consumer dispute is still unresolved after that, you keep whatever right to escalate it your consumer-protection law gives you — for example to the consumer-protection authority in your country of residence, or, for EU consumers, to a certified out-of-court dispute-resolution body listed at the EU's consumer redress portal.

Updated: August 25, 2026